Would like to see reversals in A/R and A/P
Would like to be able to reverse a payment in the A/R Payment/Adjustment module. When mistakes are made it would be nice to be able to reverse it without all the double entering. So, a reversal to make an applied payment an unapplied one would be great!
This idea has been submitted for future development.
Shawna, if you have questions about reversing credit card payments in our system, please reach out to our support. Denali still requires double entering to protect the audit trail, but if you have questions in the best way to do it, we'd be glad to help you.
Shawna Casey commented
Has this been taken care of. We have an issue where we run credit card payments and sometimes have to reverse that payment for whatever reason. It makes our daily batch of balance when we have to reverse a payment from a previous day, because I can not figure out how to reverse it in the system.
Sheila Murphy commented
Can we get an ETA on when this functionality might be added since it has been in a "Planned" status since 10-30-2014?
Karen Brooks-Hodges commented
I would for sure like for this to reverse it in GL but this is a great idea. We had a returned check and we just leave the pmt on the account and pray another comes before month end before closing out. This is a great idea.
I hope this is moved high on the list. The current process in AP is cumbersome and confusing.
I agree, other software providers have a void check option for deposits in a/r and it automatically creates the journal entries.