In ver. 10, the aged analysis detail report prints all customers when choosing skip zero balance
The Aged Analysis report in AR should only show customers with a zero balance if they still have open invoices and credits that are not applied to each other. They may net to a balance of zero, but because they aren’t applied to each other, they’ll still appear on that report. If that does not explain what is happening to you, please call our support at 1-800-390-7053
Chris Leone commented
That should be the case. However, it isn't. When I run the report every customer shows up. The only way I could get it to print correctly was to select a balance of .01 and up. The customers showing up have no outstanding or unapplied credits or payments.